Responsible Gaming at bf89
— Play Smart, Stay Safe

At bf89, responsible gaming is not a checkbox — it is a fundamental part of how we operate. We believe that sustainable, enjoyable gambling requires players to be informed, in control, and supported at every stage of their experience. That is why bf89 has built a comprehensive responsible gaming framework that goes beyond basic compliance.

Our commitment includes the following principles:

• Transparency: We clearly communicate the odds, rules, and random nature of all games on the bf89 platform. We do not misrepresent the likelihood of winning or encourage unrealistic expectations.
• Player Empowerment: Every account holder has immediate, unrestricted access to deposit limits, session reminders, time-out controls, and self-exclusion tools — no waiting periods, no fees, no barriers.
• Staff Training: bf89's customer support team receives regular training in problem gambling awareness, enabling them to identify at-risk behaviour and respond with sensitivity and appropriate action.
• Bonus Accountability: Promotional bonuses at bf89 are designed with responsible gaming in mind. Wagering requirements are clearly stated, and players enrolled in self-exclusion or time-out periods are not targeted with promotional communications.
• Ongoing Review: Our responsible gaming policies and technical controls are reviewed regularly to reflect current best practices in player protection and to incorporate feedback from players and support organisations.

bf89 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Regardless of where you are located or how you access the platform, the same protections apply to every account.

Underage gambling causes serious harm to young people. bf89 uses a combination of technical controls and document-based identity verification to ensure that no player under the age of 18 can successfully operate an account:

• Date of Birth Declaration: Every registration form requires a date of birth entry. Accounts where the declared age is below 18 are immediately rejected during the sign-up process.
• KYC Verification: Before a first withdrawal is processed, every player must complete Know Your Customer (KYC) identity verification by submitting a government-issued photo ID (National ID card or passport). Our verification team confirms the date of birth on the document matches the registration data.
• Ongoing Monitoring: bf89 actively monitors account activity for behavioural patterns inconsistent with adult play. Where an account is suspected to belong to a minor, it is suspended and subjected to enhanced review pending verification.
• Consequences: Any account confirmed to belong to an individual under 18 is permanently closed. Any deposits made are refunded in full via the original payment method (bKash, Nagad, Rocket, or Upay), and no winnings are paid. The matter may be reported to relevant authorities.

If you are a parent or guardian and believe a minor may have accessed bf89 using your payment credentials, contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action promptly.

We also recommend that parents and guardians use parental control software on shared devices to prevent access to gambling sites. Solutions such as Net Nanny, Kaspersky Safe Kids, and built-in Google Family Link controls can help restrict access to gambling websites for children.

Problem gambling develops gradually and is often difficult to recognise from the inside. The following self-assessment checklist lists common warning signs. If you answer "yes" to three or more of these questions, we strongly encourage you to use bf89's self-exclusion or time-out tools and to seek support from a professional organisation.

Self-exclusion is the strongest protective tool available on bf89. When you activate self-exclusion, your account is immediately suspended — you cannot log in, deposit, place bets, or access any games for the duration of the exclusion period. bf89 also suspends all marketing communications to your account during this period.

Available self-exclusion periods:

• 6 Months — A structured break for players who feel gambling is becoming problematic but are not yet ready for a longer commitment.
• 1 Year — A meaningful pause that provides significant distance from the platform and time to rebuild healthy habits.
• 3 Years — For players experiencing serious gambling-related difficulties who need extended protection.
• Permanent Exclusion — A lifetime ban from the bf89 platform. This option is irreversible and cannot be lifted under any circumstances. Once activated, we will delete your marketing data and remove you from all promotional lists permanently.

How to activate self-exclusion:

1. Log in to your bf89 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. Select your desired exclusion period from the available options.
3. Confirm your decision. The exclusion takes effect immediately — you will be logged out automatically.
4. Alternatively, contact our 24/7 live chat support or email [email protected] and a support agent will activate the exclusion on your behalf within minutes.

Important notes on self-exclusion:

• Self-exclusion periods cannot be shortened once activated. A 6-month exclusion runs for the full 6 months regardless of requests to lift it early.
• If you attempt to create a new account during an active self-exclusion period, bf89 will identify the attempt through matching personal data and close the new account immediately.
• At the end of a non-permanent exclusion period, your account is not automatically reactivated. You must contact support and complete a brief reinstatement review. We may ask about your current wellbeing before reinstating access.
• Any balance remaining in your account at the time of self-exclusion is preserved and will be returned to your registered payment method (bKash, Nagad, or Rocket) upon request, subject to standard KYC verification.

Deposit limits at bf89 allow you to define the maximum amount (in Bangladeshi Taka, ৳) that can be deposited into your account within a defined period. You can set limits at three levels:

• Daily Limit: The maximum total deposit across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank) within a 24-hour rolling window.
• Weekly Limit: The maximum total deposit across a 7-day rolling period (Monday 00:00 to Sunday 23:59, Bangladesh Standard Time, UTC+6).
• Monthly Limit: The maximum total deposit across a calendar month, resetting at 00:00 BST on the first day of each month.

When you reach your deposit limit, all further deposit attempts are automatically declined by the bf89 system until the limit period resets. The system operates at the platform level, meaning it applies regardless of which payment method you use — setting a daily limit of ৳5,000, for example, prevents any further deposits via any method once that threshold is reached.

To set or adjust your deposit limits, navigate to Account Settings → Responsible Gaming → Deposit Limits. You can also request a limit adjustment through our 24/7 live chat support team. All limit reductions take effect instantly. All limit increases or limit removals are subject to the mandatory 7-day cooling-off period before taking effect.

A time-out is a short-term break from the bf89 platform — less drastic than a self-exclusion, but still a meaningful pause. Time-outs are ideal for players who feel they need a few days or weeks away from gambling to reset, without committing to a multi-month or permanent exclusion.

Available time-out periods:

• 24 Hours — A brief overnight cooldown, ideal for stepping away after a frustrating session.
• 48 Hours — A two-day break to regain perspective.
• 1 Week — A seven-day period that allows space to assess your gambling habits without a long-term commitment.
• 2 Weeks — A more substantial break for players who feel their play frequency has become excessive.
• 6 Weeks — The longest time-out period available before self-exclusion. Strongly recommended for players who have identified multiple warning signs in the self-assessment checklist above.

During a time-out, your account is restricted from gameplay and deposits. Your account balance, bet history, and personal data are preserved in full. You can view your account balance but cannot wager or deposit. All promotional communications are paused for the duration of the time-out.

Unlike self-exclusion, a time-out period does end on its own once the chosen duration has elapsed. However, we strongly recommend using the time away to reflect on your gambling habits and, if necessary, escalating to a self-exclusion period upon return.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or contact our 24/7 live chat team who can activate it on your behalf immediately.

Beyond deposit limits, time-outs, and self-exclusion, bf89 provides a range of supplementary tools to help all players maintain healthy gambling habits:

If you believe your gambling has become problematic — or if you are worried about someone else — please reach out for support. Our bf89 support team is available 24 hours a day, 7 days a week, and is trained to handle these conversations with complete confidentiality and compassion.

In addition to bf89's internal support, the following external organisations provide free, confidential help for individuals experiencing gambling-related difficulties:

• Gamblers Anonymous Bangladesh: A peer support fellowship for individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover. Meetings are held in Dhaka and Chittagong.
• National Mental Health Helpline (Kaan Pete Roi): A Bangladeshi mental health support line staffed by trained counsellors. Available for individuals experiencing stress, anxiety, depression, or addiction-related difficulties.
• BeGambleAware (international resource): Offers a comprehensive online self-help toolkit, live chat with trained advisors, and a directory of treatment providers. Available in English at begambleaware.org — accessible to all international players.
• GamCare (international resource): Provides structured counselling, a national gambling helpline, and an online forum for peer support. GamCare's resources are available in English and accessible from Bangladesh.
• Gambling Therapy (international resource): Offers real-time online support, structured self-help programmes, and one-to-one therapy sessions — all available in English, with services specifically designed for players in regions without local gambling support infrastructure.